Jenny Lynn - Open Mind Therapy

Privacy Policy

Last updated: June 2026

This Privacy Policy explains how Jenny Lynn, trading as Open Mind Therapy (“we”, “us”, “our”), collects, uses, stores and protects your personal data when you use our website (openmindtherapy.co.uk), enquire about our services, or engage with our marketing activities.

We are committed to protecting your privacy and handling your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

If you have any questions about this policy, please contact us at:

  • Email: jenny@openmindtherapy.co.uk
  • Phone: 07773 919071

Who We Are

Jenny Lynn is the data controller for personal data collected through this website and our marketing activities. We offer psychotherapy, hypnotherapy, training and professional development services for therapists.

What Personal Data We Collect

Data you provide directly

When you contact us, complete a form on our website, or respond to our advertising, we may collect:

  • Your name
  • Email address
  • Phone number
  • Country of residence
  • Information you share about your professional background or enquiry

Data collected automatically

When you visit our website, we may collect:

  • Your IP address and browser type
  • Pages visited and time spent on our site
  • How you arrived at our site (referral source)
  • Cookie data (see our Cookies section below)

Data collected via Facebook Lead Forms

If you submit an enquiry through a Facebook or Instagram lead form in connection with one of our advertising campaigns, we collect the information you provide in that form, including your name, email address and phone number. This data is transferred to us securely by Meta and stored in our CRM system (FluentCRM).

How We Use Your Personal Data

1. To respond to your enquiry

Lawful basis: Legitimate Interests / Contract

When you contact us or submit a discovery call request, we use your details to follow up with you about the service or event you enquired about. This includes contacting you by email, phone or text message.

2. To send you relevant follow-up communications

Lawful basis: Legitimate Interests

If you have submitted an enquiry about one of our services or events, we may send you a series of follow-up emails providing further information relevant to your enquiry. This is based on our Legitimate Interest in communicating with people who have actively expressed interest in our work.

Every email we send will include a clear and easy unsubscribe option. You can opt out at any time and we will stop sending you marketing communications immediately.

3. To improve our services and website

Lawful basis: Legitimate Interests

We use anonymised website analytics data to understand how visitors use our site and to improve the quality of our content and services.

4. To run advertising campaigns

Lawful basis: Legitimate Interests / Consent

We use the Meta (Facebook/Instagram) advertising platform to promote our services. This may involve the use of website visitor data, Custom Audiences and Lookalike Audiences in accordance with Meta’s data policies. Our Facebook Pixel (ID: 121916088365226) is installed on our website to support this activity.

Who We Share Your Data With

We do not sell, rent or trade your personal data to third parties.

We may share your data with the following trusted third-party service providers who process data on our behalf:

  • Meta Platforms (Facebook/Instagram) — for advertising and lead generation
  • Google — for analytics and storage
  • FluentCRM — our email marketing and CRM system, hosted on our WordPress website
  • Our website hosting provider

All third-party processors are required to handle your data securely and in accordance with UK GDPR. We only share the minimum data necessary for each purpose.

How Long We Keep Your Data

We retain your personal data only for as long as necessary for the purpose it was collected:

  • Enquiry and lead data: up to 24 months from the date of your last interaction with us
  • Client records: 7 years from the end of our working relationship, in line with professional guidelines
  • Website analytics data: as per Google Analytics retention settings (typically 26 months)
  • Email marketing data: until you unsubscribe or request deletion

After the relevant retention period, your data will be securely deleted.

Your Rights Under UK GDPR

You have the following rights in relation to your personal data:

  • Right of access — you can request a copy of the personal data we hold about you
  • Right to rectification — you can ask us to correct inaccurate or incomplete data
  • Right to erasure — you can ask us to delete your personal data in certain circumstances
  • Right to restrict processing — you can ask us to limit how we use your data
  • Right to data portability — you can ask for your data in a portable format
  • Right to object — you can object to processing based on Legitimate Interests at any time
  • Right to withdraw consent — where processing is based on consent, you can withdraw it at any time

To exercise any of these rights, please contact us at jenny@openmindtherapy.co.uk. We will respond within 30 days.

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk if you believe your data has been handled unlawfully.

Cookies

Our website uses cookies to improve your browsing experience and to support our advertising activity. Cookies are small text files stored on your device when you visit our site.

We use the following types of cookies:

  • Essential cookies — necessary for the website to function correctly
  • Analytics cookies — help us understand how visitors use our site (via Google Analytics)
  • Advertising cookies — support our Facebook advertising campaigns via the Meta Pixel

You can control cookie settings through your browser preferences. Please note that disabling certain cookies may affect the functionality of our website.

Links to Other Websites

Our website may contain links to other websites. We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies before providing any personal information.

Data Security

We take the security of your personal data seriously and have implemented appropriate technical and organisational measures to protect it against unauthorised access, loss or disclosure. These include secure hosting, access controls and encrypted communications where applicable.

In the unlikely event of a data breach that poses a risk to your rights and freedoms, we will notify the ICO within 72 hours and inform you directly if required.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The current version will always be available on this page, with the date it was last updated shown at the top.

Contact Us

If you have any questions, concerns or requests relating to your personal data or this Privacy Policy, please contact us:

  • Email: jenny@openmindtherapy.co.uk
  • Phone: 07773 919071

Last updated: June 2026